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Sonia Zvelebilová

35 ans • Nogent-sur-Marne

Résumé

Recently graduated from University of Nice (Hospitality Management) and with a great sales spirit I am looking for a new opportunities as a Sales Assistant or Coordinator.

Compétences

negotiationPack OfficeBusiness Strategy Creationphotoshop

Expériences

Receptionist

- MaintenantHôtellerie - RestaurationDealing with bookings, administratif support (check-in/check-out), room management, preparing bills and factures, answering and taking care of special requests from guests, dealing with complaints or problems etc.

Sales

- Hôtellerie - RestaurationFinalizing proposals, booking creation, preparing the VIP arrivals (updating opera profiles, writing welcome cards etc.), competition check (visiting the other hotels, shop calls), preparing the business contracts 2015/2016, RFP prospection, local business potential research , support of the sales team before and after the business trip (updating database, expenses, etc.)

Sales and Event Assistant

- Hôtellerie - RestaurationDealing with bookings, administratif support (check-in/check-out), room management, preparing bills and factures, answering and taking care of special requests from guests, dealing with complaints or problems etc.

Event Manager & Organisor

- EvénementielManaging and planning receptive services (accomodation, transportation, restauration, excursion) in France and Monaco: preparing the offers, estimating the quotations, negotiation with suppliers, booking the accomodation/ transport/ restaurants if needed

Receptionist

- Hôtellerie - RestaurationDealing with bookings by phone, e-mail, letter, fax or face-to-face, completing procedures check in/ check out, room management, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests, answering questions about what the hotel offers and the surrounding area, dealing with complaints or problems (application of L.E.A.R.N. strategy)

Formations

Master 2 Hôtellerie Internationale

2013 - 2015 Nogent-sur-Marne, FranceRH / Formation

University Charles

2009 - 2013 Prague, Czech Republic, Prague

Mes qualités

Autonome
Communicant·e
Esprit d'équipe
Persévérant·e

Langues parlées

  • Anglais

    Professionnel

  • Français

    Langue maternelle

  • Tcheque

    Langue maternelle

  • Russe

    Notions

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