Sefika Evliya - WIZBII Sefika Evliya a publié son profil professionnel sur WIZBII. S E

Sefika Evliya

28 ans • Hackney

Résumé

I am a dedicated and hard working individual who has a great eye for detail. In all my previous positions I have worked well as part of a team and still effectively independent. I pride myself in being able to work well under pressure and believe that all the skills I have obtained have contributed to my professional approach and success within previous roles. I’m willing add to my current skills set, as anyone can add to there current skill set.

Compétences

Managing A TeamGeneral Office DutiesOrganising FilesData EntryUsing Various SoftwaresCleaningStock TakingVisual MerchandiserMarket ResearchPromotionCash ManagementCashierHealth And SafetyCompaint HandlingCommunicationDeligating And Distibuting TasksShift Leader

Expériences

Shift Leader / Volunteer

- Gestion de projet / Produit• Distributing and enforcing work flow and tasks to maximize volunteer’s skills and potential • Motivating team members to complete tasks efficiently and effectively • Communicating effectively with team members and customers • Finding resolutions to complications and conflicts which may occur • Dealing with client complaints and staff issues accordingly • Implementing health and safety by following company procedures and protocols • Managing expenses and maintains budgets and cash flow Inputting expenses through the till • Ensuring Gift Aid and government funding from schemes maximise outcomes • Completing and filing paperwork at the end of each shift • Training and supervising junior staff and delegate work as required • Conducting market research to aid business development • Visual merchandising attracting more customers and maximise sales • Managing and maintaining stock levels through Oxfam’s stock processing systems • Undertake retail and customer service activities to meet targets and ensure customer satisfaction

Intern

- Ventes• Maintain and sort incoming deliveries accordingly • Keeping the shop floor clean and tidy to promote sales • Serve and advise customers with queries to ensure satisfaction • Handing transactions and payments for goods and services • Handling customer complaints and directing them accordingly • Meeting health and safety requirements within the store • Using Microsoft software to present and manage data • Creating and distributing leaflets for information purposes

Volunteer

- VentesAbove duties from 25/10/13

Office administrator

- Administration• Responding to email and phone calls • Data entry/ Filling • Transcribing during meetings • Proving support to staff and visitors • Responding to office emails • Managing and maintaining client satisfaction • General office duties included photo coping, printing, scanning and emailing documents • Organising and Filing documents • Record details of enquiries, comments and complaints

Admin Assistant

- Administration• Listening to shipping project and transcribing the key message (shipping workshop notes) • Data entry and updating order spread sheet • General office duties included photo coping, printing, scanning and emailing documents • Stock taking • Typing / making templates and leaflets, Organising and Filing documents • Greeting visitors and directing them to the correct person or department • Dealing directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquires • Handling and resolving customer complaints • Process orders, forms, applications and requests • Organise work flow to meet customer timeframes • Keeping records and following up customer interactions and transactions • Record details of enquiries, comments and complaints • Communicate and coordinate with internal departments • Provide feedback on the efficiency of the customer service

Teachers assistant

- Services à la personne• Preparing the classroom ready for the students • Supporting students with learning difficulties or disabilities • Preparing the classroom ready lessons • Keeping the class rooms in good order • Assisting with school outgoing and event

Formations

(5 A* - C) - Clapton Girls

2006 - 2011 London, UK, London

3 Distinction *- Clapton Girls

2006 - 2011 London, UK, London3 Distinction *

Langues parlées

  • Anglais

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