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charlene beckford

Client service associate

43 ans • London

Résumé

A dedicated, results-driven, extremely reliable and hard-working individual with a successful background in the achievement of profitable business growth. With varied experience working in competitive sales industries, with the prime focus on exceeding expectations for customer service delivery, whilst ensuring optimum brand/company impact. I enjoy being part of, as well as managing, motivating and training, a successful and productive team, and thrive in highly pressurized and challenging working environments.

Compétences

Education & Training Higher National Diploma In Health And Social Care Management November 2013-2015 St Patricks College Holborn. (completed 1st Year) Paediatric First Aid, Lead First Aid Officer February 2012 Bromley London Borough Makaton Communication January- 2012 Bromley London Borough Allergies, Anaphylaxis And Epi-pen February 2011 Bromley London Borough Autistic Spectrum Disorders November 2010 Bromley London Borough Child Protection Training For Lead Officer May 2007 Bromley London Borough Level 2 Award Food Safety In Catering August 2007 Royal Society For The Promotion Of Health CACHE Diploma In Playwork June 2006 EDU-care Training Council For Awards In Childrens Care And Education Exploring Behaviour In Playwork March 2006 Bromley College Advanced Supervisory Management And Team Building- -November 2005 CR Training & Research Health And Safety & Risk Assessment October 2005 CR Training & Research Certificate In Keyboarding May 2005 Lambeth College Awarding Body Consortium Foundation Certificate In Food & Hygiene April 2005 Chartered Institute Of The Environment Of Health NVQ Level II In Child Care Pre School Studies September 1999 - June 2000 The Albany Centre, Deptford Pre-school Learning Alliance NVQ Level II In Business Administration September 1996 - June 1997 Saint Francis Xavier, Clapham South 6 GCSE's Includes English & Maths September 1991 - June 1996 Notre Dame High School, London SE

Expériences

Client Associate

Comptabilité / Contrôle de gestion

As an client associate I provide support and information in regards to financial assets in relation to global investments accounts. Such as ISA's , investment ISA's, GIA's, JISA's and a small amount of SIPP accounts. Also I encourage the usage and navigation of the Fidelity's online platform assisting with online journey's over the phone and via written communication. I assist independent financial advisors with fund switches ISA top ups our buys. Also the OIEC buys sells or switches. I ensure it is as stream line an experience as possible. I deal with extremely high call volumes especially at end of tax year ensuring all relevant information is relayed and received. I upscale and provide support in relation to the companies products and features. I take ownership in my role addressing root causes of issues and resolve them to the complete satisfaction of each client. Actively work to meet all goals and targets team related or individual. and was the Team social representative.

Level 2 Consultant

Comptabilité / Contrôle de gestion

As a consultant my role is mixed with customer service administration and data input with daily statistical target's to be achieved Complete and concise input recording of case file information ensuring high quality through out each individual case. Demonstrating my customer confidence and knowledge of what they need. Previously the departments call champion and caller satisfaction champion. I also hold other duties aside from my daily role. I am my teams Green Rep. Keeping my team up to speed with recycling related updates, issues, stats, quizzes and games to increase awareness. I am a knowledge sharer with multi skills attained from varying roles I've attained throughout the organization and a go to person within the team. As a level 2 consultant I am often looked to for advice with strategies and methodology of tackling daily tasks.

Information Advisor

- Maintenant

Comptabilité / Contrôle de gestion

I WORK HERE WEEKENDS ONLY I'm a source of product information with a sound knowledge base. I orchestrate lead and successfully accumulate sales statistics. Including up selling and achieving targets and achieving bonuses I ensure, display and project customer lead prowess in all aspects of customer interactions. I have approach-ability and likeability evident by lead conversion and converted sale results.

Formations

St-Patricks

2013 - 2015

London, UK, London

Services à la personne